For 5 Years straight, I have handled Billing and Technical Support accounts from TelCo companies both in the US and in the UK. Customer Satisfaction was imbued to our core so that we can assure the company a slot for a JD Power award.
After being a customer service rep, I worked for a telemarketing agency for almost a year. Most of the accounts were setting an appointment for an US Insurance quote hence I've worked with various agency and brokers with lead generation and appointment setting.
I have excellent background on DNS and VPN which includes setting up and troubleshooting.
Recently, I worked with shipping companies encoding their availability to our system so we can match freights and loads to them depending on their needs.
I have extensive knowledge to many web-based tools from Salesforce Desk to Sugar CRM and have the capability to learn new tools at a small period of time.
You can contact me via Messages on ----------- or via ----------- and Skype.
j-Chris
