A lot of teams don’t realize how much time they’re losing to manual tasks—reporting, repetitive customer support work, and inefficient processes. I’ve spent the last 3+ years helping fix that by simplifying workflows, automating what can be automated, and making operations run smoother.
I started in customer support, working across chat, voice, email, and lead generation, supporting US-based clients across different time zones. Over time, I moved into improving the systems behind the work—building automations, cleaning up workflows, and making data easier to understand and act on.
In my recent role, I designed systems that reduced manual reporting and decision-making by 40%, improved resolution accuracy by 10%, and contributed to a 20% increase in conversions. I’ve also trained 300+ employees, helping teams ramp faster and work more efficiently.
I spend most of my time working with tools like Google Sheets, Excel, Power BI, Salesforce, Zapier, GoHighLevel, and AI tools like ChatGPT and Claude to build practical, scalable solutions. My background in computer engineering and machine learning helps me approach problems both technically and from a business perspective.
Right now, I’m looking for opportunities where I can help teams improve their operations, customer experience, and internal workflows. I am available to work on US, AU, and other timezones.
If that sounds like something you need, feel free to message me or reach out at -----------
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