Detail-oriented and customer-focused IT Helpdesk professional with [5] years of experience providing technical support and troubleshooting services in fast-paced environments. Proven ability to resolve a wide range of hardware, software, and network issues while delivering exceptional service to end users. Skilled in ticketing systems, remote desktop tools, and maintaining documentation for recurring problems and solutions. Adept at translating technical jargon into user-friendly guidance, ensuring efficient issue resolution and user satisfaction. Strong team player with excellent communication skills and a passion for keeping systems running smoothly.
Key Skills:
Technical Support (Level 1 & 2)
Windows, macOS, and Linux Environments
Active Directory & Office 365 Administration
Ticketing Systems (e.g., ServiceNow, Zendesk, ITSM)
Remote Troubleshooting & Desktop Support
Network Connectivity & VPN Configuration
Hardware Setup & Maintenance
Excellent Communication & Customer Service
