Hi! Thank you for visiting my profile. :)
With 4 years of experience as a Customer Service Representative and Virtual Assistant, I help e-commerce brands provide excellent customer support and keep daily operations running smoothly.
I have experience using Shopify, Amazon, Gorgias, Zendesk, CommSlayer, Google Sheets, and Notion to manage customer support, order fulfillment, and backend operations efficiently.
Here’s how I can help you:
• Customer Support via Shopify, Amazon, Gorgias, Zendesk & CommSlayer
• Order Fulfillment, Tracking & Shipment Updates
• Refunds, Returns, Exchanges & Cancellations
• Customer Retention & Refund Reduction Strategies
• Shopify Store Management & Order Updates
• Discount Code Creation & Backend Support
• Supplier & Brand Coordination
• Response Macro Creation & Workflow Optimization
• Subscription Management using Smartrr
• Trustpilot & Junip Review Management
• Escalation Handling & Problem Resolution
• Google Sheets, Notion & Admin Support
I’ve handled high-volume customer inquiries, improved response efficiency through workflow optimization, and maintained strong customer satisfaction by providing clear, friendly, and solution-focused support.
I’m here to be a reliable support partner for your business and help create a smooth experience for both you and your customers.
Let’s work together and grow your business while creating the best experience possible for your customers! :)
