I have 10+ years of experience in workforce management, data analysis, operations support, and administrative work across call center and government environments.
I am a reliable, detail-oriented remote worker who can work independently with minimal supervision. I am comfortable managing multiple tasks and delivering accurate results on time.
Work Experience:
Remote ESA Researcher —
Data entry and table writing for ESA reports
Government portal research and records management
Document template population and invoicing
Team Leader — Reporting Analytics
Managed and mentored a team of reporting analysts for 2 years
Oversaw KPI scorecards, shrinkage reports, and attendance tracking
Reporting Analyst / Real Time Analyst / Scheduler
Built and maintained KPI scorecards, attendance, and shrinkage reports
Real time floor monitoring and workforce scheduling
Tools used: Salesforce, Genesys Cloud (PureCloud), Skyspeed
Call Center Agent
Inbound and outbound calls, chat and email support
Handled sales, repairs, warranties, and airline booking accounts
Administrative Aide — Government Office
Processed billing and food procurement papers
Drafted invitation and program letters
Facilitate programs and events
Skills:
Microsoft Excel, Google Sheets, Salesforce, Genesys Cloud, Skyspeed, QuickBooks, Data Entry, Canva, Reporting, Workforce Management, Administrative Support, Customer Service
