I am a detail-oriented and versatile professional with over 8 years of experience in customer service, technical and social support, team leadership, and quality assurance. I’ve successfully supported clients across multiple platforms, including voice, chat, email, social media (Facebook, Twitter, Instagram), and app stores, delivering high-quality service and building lasting customer relationships.
At Coinbase, I worked as a Social Analyst II, where I handled billing, crypto transactions, KYC processes, fraud investigations, and account access issues. My experience also includes mentoring new agents, enhancing user experiences, and escalating complex cases with precision and confidentiality.
As a Team Leader at TaskUs, I led a team of 10–15 agents, conducted quality audits, resolved high-level escalations, and presented performance analytics to senior leadership, helping shape operational strategies.
My career began in front-line customer service roles at Alorica and Teleperformance, where I managed billing and account inquiries, upsold promotions, and supported corporate clients with B2B transactions.
I’m skilled in tools like Salesforce, Zendesk, Zoho, Sprinklr, Notion, Looker, PowerBI, and more. I'm also proficient in Canva for creating marketing and social media visuals.
What I’m good at:
* End-to-end customer and technical support
*Team supervision and performance management
*KYC, fraud investigations, and compliance
*Process improvement and QA
*Executive assistance and admin support
*Internet research and travel planning
I bring professionalism, accuracy, and creativity to every task and take pride in delivering results that exceed expectations. Whether you're looking for a dependable virtual assistant, a client support expert, or a proactive team lead - I’m ready to bring value to your team.
