Overview/Summary:
I am an experienced Executive Assistant with over 12 years of professional background in executive support, customer service, fraud risk analysis, and digital operations. I specialize in supporting C-level executives by managing schedules, streamlining workflows, and ensuring business priorities are executed efficiently.
Key Skills and Experience
Executive Assistance: Calendar management, meeting coordination, travel planning, inbox management, preparing reports, and handling confidential information with discretion.
Communication: Drafting and responding to emails, managing executive correspondence, and serving as the point of contact between leadership and internal teams.
Operations Support: Organizing documents, managing project timelines, and ensuring deliverables are met on time.
Customer and Client Support: Over 2 years as a Virtual Assistant providing email support, resolving issues, and maintaining excellent customer relations.
Risk Management: 8+ years as a Fraud Risk Analyst for Capital One and PayPal, skilled in detecting and preventing fraud, chargebacks, and account takeovers.
My other skills include email support and chat support. Cold calling, Phone Support, Data Entry, Data Processing, Web Search, Email management, Appointment setter, Cold Calling, Transcription, Sales, Excel. I am also proficient in using Slack, Avaya, Microsoft Office, Word, Google Sheets, HubSpot, Mojo, Podio, Call Rail
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