10+ years of experience in Customer & Technical Support | Specialized in E-commerce & SaaS
I help growing E-commerce store owners and tech companies streamline support operations, lower refund/chargeback rates, and build self-serve help centers that reduce incoming ticket volume.
Core Services & Value I Deliver:
✓ E-commerce & Support Operations: Order tracking, exchange/refund processing via Stripe, escalated ticket handling, and maintaining high CSAT/NPS scores.
✓ Knowledge Management & SOPs: Writing clear, searchable help center articles, FAQs, and internal team SOPs to speed up customer resolution and agent onboarding.
✓ Technical Troubleshooting: Ticket triaging, bug reporting, incident handling, and cross-team coordination with technical/dev teams.
Tools & Software Proficiency:
✓ Helpdesk & CRM: Zendesk, Salesforce
✓ E-commerce & Payments: Shopify, Stripe
✓ Project & Team Collaboration: ClickUp, Slack, Google Workspace, WhatsApp
Media & Design: Canva, Adobe Premiere Pro, CapCut
Enterprise & Global Brand Experience:
✓ Supported major global accounts including Canva, T-Mobile for Business, Asurion (Amazon & Walmart), and BlackBerry.
Work Availability:
✓ Available for full-time graveyard or US/EU/AU-aligned shifts.
C2 (Mastery) English Proficiency | IQ Score: 120 | B.S. in Computer Science
Ready to streamline your support operations and give your customers a top-tier experience? Send me a message, and let's discuss how I can help your business grow! ♥
