I am a highly experienced Virtual Assistant and Strategic Operations professional with nearly 20 years of experience in hospitality, short-term rentals, customer success, OTA distribution, and sales operations. I specialize in building and scaling teams, designing seamless operational systems, and implementing processes that drive efficiency, revenue, and exceptional guest experiences.
Throughout my career, I have progressed from frontline customer service and reservations roles with global brands to senior leadership positions, overseeing multi-property portfolios, cross-functional teams, and complex operational workflows.
My expertise includes:
Strategic systems design and process optimization
Team leadership, training, and performance management
Guest experience and customer success management
OTA listings, distribution strategy, and revenue optimization
CRM, workflow, and operational tool management
KPI tracking, data analysis, and reporting
I am highly organized, detail-oriented, and proactive, with a proven ability to solve problems, streamline operations, and enhance both customer and team satisfaction. I am passionate about operational excellence, innovation, and delivering consistent results in remote work environments.
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