I’m a dedicated and reliable Virtual Assistant with strong experience in customer support, medical billing, chargeback investigation, and back-office operations. I have several years of experience working in fast-paced environments where accuracy, organization, and excellent communication are essential.
I previously worked as a Chargeback and Dispute Analyst, where I investigated transaction disputes, reviewed documentation, and handled financial cases while maintaining compliance and accuracy. I also have experience in healthcare support, assisting with insurance verification, claims processing, billing inquiries, and patient account updates.
In addition, I have handled email, chat, and phone support, helping customers resolve issues efficiently while maintaining a positive customer experience.
I am comfortable working with different systems and tools such as:
CRM platforms (Zoho CRM, Zendesk)
Healthcare and support tools
Microsoft Office and Google Workspace
Communication tools (Slack, Zoom, Microsoft Teams)
I’m known for being detail-oriented, organized, dependable, and easy to work with. I can multitask, learn new systems quickly, and remain calm while handling complex cases or customer concerns.
If you’re looking for someone who is professional, trustworthy, and committed to delivering quality work, I would love the opportunity to support your business.
