Prior Authorization Specialist / Customer Service Specialist – GLP-1 Medications

Results-driven Customer Service and Prior Authorization Specialist with expertise in GLP-1 compounded and branded medications. Skilled in managing patient inquiries, coordinating prescriptions, and ensuring order accuracy while maintaining strict HIPAA compliance. Proficient in Bask, Intercom, and GoHighLevel (GHL) to optimize patient communication and workflow efficiency. Experienced in submitting prior authorizations via Cover-----------ds (CMM) and handling complex insurance appeals with a high success rate. Known for attention to detail, efficiency, and delivering seamless patient support.