Dispatcher Associate
Managed 2–3 trucks daily, creating and assigning delivery routes.
Communicated route updates to technicians/drivers and informed patient families of ETAs or delays.
Maintained delivery tracking and updated system notes for skipped or cancelled orders.
Chat Support (Banking)
Resolved customer banking inquiries via live chat.
Assisted with mobile/online banking setup, card replacements, disputes, and fraud reports.
Supported loan application progress and document requirements.
Technical Support Representative
Handled technical concerns and troubleshooting over the phone.
Created tickets for technician dispatch and managed customer billing concerns.
Escalated complaints and maintained end-to-end case handling.
Acted as team POC for attendance and call metrics.
Legal Receptionist
Managed inbound calls and messages for legal teams.
Sent medico-legal appointment reminders and maintained document records in Actionstep.
Scheduled legal conferences and updated claim progress for settlement teams.
Intake Representative
Processed DME orders via Brightree and coordinated with families.
Submitted orders for insurance verification and scheduled deliveries.
Handled follow-ups, cancellations, and reports of uncollected equipment.
Field Operations Monitor
Oversaw real-time operations dashboards to ensure service continuity.
Responded to customer inquiries and escalated issues as needed.
Coordinated with field teams for timely dispatch and task completion.
Maintained operational documentation and prepared reports for issue tracking and improvement.
