I have been a Quality Development Specialist in a Business Process Outsourcing company for over 2 years, where I train newly hired agents, evaluate their performance, and provide coaching at the same time. Prior to that, I spent 3 years as a Customer Service Representative in the same industry, handling calls, chats, and emails. These roles have equipped me with the ability to maintain a high level of service. Additionally, as a Quality Development Specialist, I manage administrative tasks, including performance analysis and report creation for clients. I am adaptable and reliable, always meeting deadlines and requiring minimal supervision once I've learned the ropes.
