I am a results-driven professional with over 10 years of experience in e-commerce leadership, quality assurance, and executive support. As a former Lead Agent and Training Specialist, I have managed teams of up to 30 members and built comprehensive SOPs from scratch to streamline operations. My background includes four years of Tier 2 technical support for a major ISP and extensive experience managing subscription-based accounts in the wellness and telemedicine sectors. I am highly proficient in essential tools like Shopify, Gorgias, Zendesk, and Asana/Trello, using them to maintain high-level organization and data hygiene. I specialize in pivoting teams from "checkbox" support to high-empathy, world-class customer experiences that drive retention and growth. I bring a strong ownership mentality and proactive problem-solving skills to every fast-paced startup environment I join.
