I'm a Licensed Professional Teacher working as a Helpdesk Technician II with extensive experience in troubleshooting and supporting a variety of corporate technologies.
• I specialize in resolving issues related to Global Protect, Citrix, and Office 365 apps. I have hands-on experience working with corporate devices including Android phones, iPhones, MacBooks, and Windows laptops.
• Proficient in using a range of IT tools and platforms such as Active Directory, Citrix, Remote Desktop Connection, Aternity, Bomgar Remote Support, Microsoft Azure, Zendesk, RSA SecurID Console, JAMF Pro, and Remedy BMCHelix ITSM.
I'm also an aspiring General Virtual Assistant. Here’s how I can help you when you hire me as your General VA:
• Email Management: I’ll sort through your inbox, prioritize important messages, and keep your communications flowing smoothly.
• Calendar Coordination: No more double-booked meetings! I’ll manage your calendar, schedule appointments, and send reminders.
• Task Organization: Say goodbye to chaos! I’ll help you organize your tasks and deadlines so you can stay on top of everything.
• Research & Data Entry: Need information quickly? I’ll conduct research and handle data entry with precision.
• Customer Support: I’ll provide friendly and timely responses to your clients, ensuring they feel valued and heard.
