Procurement Specialist | Virtual Assistant -- Purchasing | Executive Assistant
Customer Support Specialist (Online Gaming) | Online Casino Customer Service
Hello there, I'm Bea Annegellie from the Philippines. I'm a Business Virtual Assistant with over 6 years of experience helping businesses run smoothly. I specialize in customer service, administrative support, casino and online gaming operations, supply procurement, and coordinating vendors and suppliers. I focus on making your daily operations easier so you can focus on growing your business and ensure a seamless gaming experience for your community.
What I can do to help your business:
Customer service support (phone, email, chat)
Administrative support
Executive support
Appointment scheduling
Calendar management
Inbox & email management
Data entry & data validation
File organization & record management
CRM database management
Procurement process
Research and data analysis
Report preparation
Work closely with suppliers to develop products
Negotiate price and terms with suppliers
Purchase order processing
Coordinate with suppliers and vendors
Order processing and tracking
Contact and collaborate with suppliers
Inventory and supply management
Inventory monitoring & inventory replenishment
Know Your Customer (KYC)
Gaming operations compliance
Guest issue resolution & issue tracking
Customer account management
Casino and online gaming operations support
Task tracking & workflow coordination
Process documentation and SOP creation
Diagnose and resolve account, billing, and in-game technical issues
Respond to player inquiries promptly and professionally
Keep accurate records of customer interactions
Provide guidance and support to players on game rules, strategies, and promotions
Provide real-time soluItions to customers in a concise, friendly manner
Identify and escalate complex problems
Proactively monitor player feedback and identify trends
Assist in development and improvement of customer support processes
Why businesses work with me:
Highly organized and detail-oriented
Reliable and proactive in completing tasks
Experienced in handling high-volume work efficiently
Strong communication and problem-solving skills
Comfortable working across different time zones
Tech-savvy with productivity, CRM, and AI tools
Committed to helping business owners reclaim their time
Can adapt in a fast-paced environment and someone who learns fast
Works well under pressure & has a can-do attitude
Tools I'm proficient At:
Notion, Trello, PayPal, Apple Pay, Google Pay, Zoom, Microsoft Teams, WhatsApp, Avaya, Telegram, Microsoft 365, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), OneDrive, ChatGPT, Grammarly, Gemini, Canva, CapCut, Adobe Photoshop,
Invite me for an interview.
I'm ready to help your business run smoother and achieve better results. Let's chat soon.
Procurement, Supplier Sourcing, Negotation, Acquisition, Warm Calling, Outbound Sales, Customer Service, Sales, Administrative Support, Supply Chain Management, Purchasing, Accounts Receivable, Analysis, Forecasting, Organization, Cold Calling, Outbound Calls, Inventory Management, Google Sheets, Project Management, Logistics Coordination, Communication, Executive Assistance, Customer Support, English Speaking
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