I help business owners grow their company by handling cold calling, appointment setting, and sales, along with day-to-day admin support like data entry, order tracking, and responding to customer inquiries over phone, chat, or email.
My work experience includes:
Appointment Setter / B2B Cold Calling — over a year, US construction staffing industry
Customer Service Representative (CSR), Billing, and Sales — over 3 years, US-based telco companies
Retention Specialist — handled upselling, contract negotiation, and account retention for existing customers
Customer Service Support — phone, live chat, and email support across e-commerce and general customer service accounts
Over the years, I've learned to stay calm and adaptable under pressure — whether it's handling a frustrated customer, adjusting to a new industry, or picking up new tools quickly.
I take initiative and follow through on details like CRM updates and follow-ups without being asked, and I build rapport easily with both customers and decision-makers.
I'm resourceful and dependable, and I genuinely enjoy turning a difficult conversation into a resolved issue — or a closed deal.
If you've got a business that needs someone on the phones or handling customer support, message me and tell me a bit about what you need — I'll let you know honestly if I'm a good fit.
All the best!
Verified
