I worked as a MEDICAL VIRTUAL ASSISTANT for more than 2 years, doing mainly:
- Revenue Cycle Management (RCM): Execute key RCM functions, including patient registration, claims submission via EHR, payment posting, and managing denials.
- Denial Management: Proactively follow up and resolve rejected claims by calling insurance providers regarding claim denials and benefits verification.
- Patient Communication: Professionally handle inbound patient calls related to billing and general inquiries.
- EHR Proficiency: Maintain high data integrity by accurately entering and updating patient demographics, clinical, and financial information within the Electronic Health Record system.
I also have more than 2 years of BPO experience for a Healthcare account, handling patient billing and customer service.
