I have graduated with Bachelor Degree of Computer Science from the University of the Visayas Toledo City Campus. Experienced Technical Support and 3+ years' experience growing revenue for a Philippines-Based Managed Services Solution which has support 50+ non-revenue users in regional office. I had achieved to managed and protect 900+ client computers and servers using 3rd Party Antivirus, enforce security policies, monitor system status and quickly respond to problems or detections on remote computers.
Experienced System Administrator with my past employer for a year experience growing revenue for a US-Based Wholesale Distributor who offers high quality servers, storage units, components, and networking equipment to customer worldwide. I'm in Remote work setup, I'm dealing with Installing and configuring software, hardware and networks, set up accounts and workstations. Setup Servers and VM's, Maintenance and Monitoring Client servers. Troubleshooting Hardware and Software issues, Creating Technical documentation, manuals and IT policies. I had achieved to manage the most advanced Cloud-phone system, Setup Multi-level IVR for easy handling incoming calls, Auto-receptionist, Setup Paging devices for enable real-time one-way broadcasting through multiple desk phones and overhead paging devices.
I currently serve as a Server Administrator supporting a progressive international school now in its fifth year of operation. I lead the IT team and report directly to the EVP. My primary responsibility is ensuring high availability and zero downtime across all systems. I oversee and continuously monitor servers, networks, firewalls, switches, and routers to maintain a secure, stable, and scalable IT environment that supports the institution’s operations and growth.
