I bring 4+ years of experience in customer service, order management, and technical support—handling 40+ daily interactions, creating SOPs, auditing workflows to improve performance. I’ve worked with brands like Copeland, Kroger, and HSN, where I specialized in troubleshooting, fraud prevention, and ensuring every customer walked away satisfied.
I also have a strong IT foundation, where I worked on troubleshooting, networking, Active Directory, and ticketing services—giving me hands-on experience supporting end users and solving problems under pressure.
Beyond service and IT, I’ve built creative skills in content design and eCommerce marketing—running online ads, building Shopee campaigns, and designing graphics and web content for local restaurant and fashion brands. This unique mix of customer service, IT, and creative expertise makes me adaptable, resourceful, and ready to deliver results for your team.
