Results-driven IT Support Analyst with over 5 years of progressive experience in Tier1 Helpdesk, Technical Support, and Network Operations environments. Proven abilityto troubleshoot complex hardware, software, and network issues with a first-contactresolution rate of over 90%. Adept in supporting Microsoft 365, Azure, ActiveDirectory, and cloud infrastructure, with strong capabilities in voice and data networkconfigurations. Experienced in handling high ticket volumes while maintaining aconsistent SLA compliance rate of 95% and customer satisfaction scores above 90%.Known for strong documentation, problem-solving skills, and the ability to thrive infast-paced, client-facing roles.
