BDO Network Bank – Service Officer
October 2025 - Present
- Managed daily branch operations while ensuring accuracy and compliance with company procedures.
- Reviewed customer documents and verified information to support account onboarding and
transaction processing.
- Handled customer inquiries and resolved issues promptly through phone, email, and in-person
communication.
- Maintained accurate records and processed time-sensitive transactions with strong attention to detail.
- Coordinated with internal teams to ensure efficient service delivery and operational compliance.
Rizal Commercial Banking Corporation – Service Officer
May 2018 - September 2025
- Reviewed and approved customer transactions and account applications while maintaining data
accuracy.
- Managed high-volume administrative tasks and documentation in a fast-paced environment.
- Assisted customers with inquiries and problem resolution, ensuring a positive client experience.
- Coordinated with different departments to support smooth daily operations.
- Maintained compliance with company policies and regulatory requirements.
Rizal Commercial Banking Corporation – Reserve Officer
- Provided operational support across multiple roles and departments as needed.
- Assisted with audits, record reviews, and compliance checks.
- Performed administrative and documentation tasks while ensuring accuracy and timeliness.
- Adapted quickly to changing priorities and workload demands.
Rizal Commerial Banking Corporation – Service Associate
- Processed customer transactions and account-related requests accurately and efficiently.
- Verified documentation and maintained organized records.
- Assisted customers with inquiries and provided quality service.
- Supported daily branch operations while managing multiple tasks and deadlines.
Bank of the Philippine Islands - Customer Service Associate
January 2014 - February 2015
- Processed customer transactions accurately and efficiently while maintaining compliance with
company procedures.
- Assisted customers with inquiries and service requests, providing timely and professional support.
- Maintained accurate transaction records and ensured proper documentation.
- Promoted bank products and services based on customer needs and branch objectives.
Verified
