Most VAs need to be managed. I remove the need for management.
Six years running Salesforce records for AU/NZ and US accounts on a high-volume queue taught me to catch the mismatch before it reaches the client. I traced a recurring data error back to its source at my last job and rebuilt the process — not a patch, a fix. That's the difference between a VA who reports problems and one who removes them.
What I take off your plate:
- CRM accuracy — Salesforce (live production experience), HubSpot and GoHighLevel (hands-on, self-directed practice)
- Bookkeeping support — invoice tracking, expense categorization, reconciliation prep (QuickBooks Online Accountant Certified, Intuit 2026)
- Inbox and calendar coordination — inquiry response, follow-up sequencing, cross-timezone scheduling
- Discrepancy control — duplicate and delivery-risk flagging, record verification, knowledge-base and web research to close information gaps
- Documentation — Google Sheets/Excel, Trello/Notion, confidential-data handling
95%+ CSAT sustained across a multi-year tenure at TaskUs (2019–2025) — managing my own documentation and record-keeping the entire time, unsupervised.
Also run organic social support (TikTok, Instagram, YouTube) when a client needs content coordination alongside admin — trend research, inquiry tracking, engagement logging.
Background also includes document and client-record coordination at AVON Cosmetics and Hometrust Marketing.
Certified Social Media Manager & Executive VA — ----------- (2022)
QuickBooks Online Accountant Certified — Intuit (2026)
Available now. Non-phone preferred, flexible on daytime or split-shift schedules. Tell me what's currently unmanaged and I'll tell you how I'd take it over.
Verified
