I’m a customer support professional with 5+ years of BPO experience, specializing in short-term rental management and U.S. telecommunications. I have hands-on experience managing guest communications through PMS platforms and major OTAs such as Airbnb, VRBO, and -----------, handling reservations, payments, refunds, guest concerns, and issue resolution. I’m also experienced in listing management, coordinating with local teams, and providing efficient, professional guest support.
