Hello!
I help growing businesses build better systems by keeping operations organized, information accurate, and processes easy to follow.
Over the past 6+ years, I've worked across customer service, account management, and business operations environments. For the last 4 years and 10 months, my focus has been CRM Operations, Escalation Management, Documentation, Workflow Support, and maintaining reliable customer information inside Salesforce and other business systems.
Many operational problems are not caused by people. More often, they come from unclear processes, disconnected information, and systems that make work harder than it needs to be.
That's the type of work I enjoy solving.
Here are some areas I regularly support:
• CRM Operations & Data Management
• Process Documentation & SOP Creation
• Workflow Coordination & Operational Support
• Escalation Management
• Reporting & Data Validation
• Customer Operations Support
• Cross-Functional Team Coordination
Tools:
Salesforce, Microsoft 365, Google Workspace, Excel, Slack, Zoom, Microsoft Teams, Notion, -----------, ChatGPT, Gemini, Canva, and other cloud-based business systems.
If you're looking for someone who values structure, accuracy, and reliable execution, I'd be happy to connect.
You can view my portfolio below to see examples of how I approach CRM operations, documentation, process improvement, and operational support.
Portfolio:
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