PROFESSIONAL SUMMARY:
Detail oriented professional with a strong background in lead generation, data management, and client support. Experienced in building and maintaining accurate databases, qualifying prospects through targeted outreach, and resolving complex issues with precision. Demonstrates strong problem solving skills and consistently contributes to operational efficiency and business growth.
Executive Assistant
(January 2023 – May 2026)
Conducted skip tracing for residential and commercial property owners using public records, online databases, and skip tracing tools to identify accurate contact information.
Researched and verified phone numbers, email addresses, mailing addresses, and ownership records to support real estate lead generation.
Conduct targeted research to identify and qualify potential leads within the home renovation and roofing industry.
Maintain and update a structured lead generation database, ensuring data accuracy and consistency.
Performed accurate data entry and portal updates, including distributor warranty processing, ensuring data integrity, consistency, and reliable record tracking.
Track and manage prospect information, including contact details and engagement status.
Initiate outreach through cold texting to engage prospects, assess needs, and qualify leads for conversion.
Support business growth by consistently delivering high-quality, actionable leads.
Key Skills: Data Entry, Lead Generation, Data Accuracy
Tools Used: Google Sheet, Ring Central, Job Nimbus
Dispute Coordinator & Fraud Specialist
(September 2020 – November 2022)
Managed high-volume dispute and support workflows while ensuring accuracy, compliance, and efficient resolution in a fast-paced, high-stakes environment.
Processed reversals in disputed cases with 100% data accuracy while ensuring compliance with platform guidelines and policies.
Reviewed freelancer work diaries and project records to identify violations, ensure proper documentation, and maintain detailed audit trails.
Managed support tickets and escalations through Zendesk while maintaining timely communication with freelancers and clients.
Collaborated with cross-functional teams within the Payment Risk department to resolve issues efficiently and maintain operational continuity.
Identified fraud patterns and escalated unusual activity to management while helping improve internal processes and fraud prevention systems.
Maintained detailed records and ensured database accuracy across cases, reports, and compliance documentation.
Demonstrated strong attention to detail, organization, and consistent follow-through in a fast-paced environment with high accuracy standards.
Key Skills: Workflow Management, Ticket Management, Process Improvement, Client Support, Documentation, Cross-Functional Collaboration, Detail-Oriented Review, Compliance, Data Accuracy, Problem-Solving
Tools Used: Zendesk, Database Management Systems, Communication Platforms
Skills: Operations Support
Project Assigner & Project Manager
(July 2019 – March 2020)
Oversaw full project lifecycle from initial client inquiry through final delivery while maintaining organized workflows, clear
communication, and seamless coordination across multiple active projects simultaneously.
Coordinated project assignments by matching translators based on language pair, deadline, and specific project requirements.
Managed ongoing client communication and follow-ups to keep projects moving smoothly, prevent delays, and maintain high
satisfaction levels.
Coordinated closely with QA teams and translators to ensure deliverables met quality standards, compliance requirements, and
ethical guidelines.
Monitored project progress, tracked deadlines, and followed up on outstanding items to prevent delays and maintain workflow
continuity.
Prepared customized quotes based on project scope and client requirements while clarifying questions and expectations.
Delivered final project files with completion accuracy before client handoff, supporting long-term client relationships and repeat
business.
Maintained 95%+ on-time delivery rate across 50+ simultaneous projects while supporting client retention through proactive
communication.
Key Skills: Project Coordination, Workflow Management, Client Communication, QA Coordination, Deadline Tracking, Follow-Up &
Accountability, Cross-Functional Coordination, Operations Support, Multi-Project Management
Tools Used: Front, Slack, Google Sheets, Google Calendar, Langster
Technical Support & Marketing Intern
(November 2018 – March 2019)
TRACO Import & Export Inc. - General Santos City
Providing technical support for five computer systems, diagnosing and maintaining both hardware and software components.
Designing the company website using Bootstrap, HTML, and CSS.
Actively promoting automotive products on various Facebook groups, pages and distributing flyers to companies offering Automotive services and Car Resellers.
