IT Support Specialist with 5+ years of experience troubleshooting hardware, software, and network issues. Skilled in system administration, remote support, and documentation. Known for resolving complex problems under pressure, improving system reliability, and delivering clear solutions to end users.
Core Skills
• Hardware/Software and Basic Network Troubleshooting
• Windows OS & Office 365 Administration
• Active Directory & User Management
• VPN Setup (FortiClient, Cisco VPN) for Work At Home Clients
• Remote Support Tools (TeamViewer, RDP, BeyondTrust)
• Fresh Service, ServiceNow Ticketing & Documentation
• Imaging, Deployment & Asset Management
