Quality Assurance Specialist with eight years of experience in the BPO/Contact Centre industry, supporting high-volume consumer finance and telecommunications accounts in the Philippines and Singapore. Highly skilled in auditing inbound and outbound calls, social media interactions, and email transactions to ensure compliance, service quality, and customer experience standards. Experienced in conducting root cause analysis for customer complaints and driving continuous process improvement through data-driven recommendations on product features, systems, and workflows. Recognized for strong analytical skills, attention to detail, and cross-functional collaboration in fast-paced contact center environments.
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I also have an interest in writing and basic graphic design! You may check out some of my work here: -----------
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