Highly organized and proactive Freight & Logistics Virtual Assistant with a proven track record of streamlining supply chain operations and providing exceptional customer support. My expertise lies in end-to-end shipment coordination and tracking, ensuring seamless deliveries from origin to destination. I am proficient in load matching and the precise document preparation essential for logistics, including Bills of Lading (BOL), Rate Confirmations, and Proof of Delivery (PODs). With experience in courier management and basic TMS (Transportation Management System) familiarity, I effectively coordinate with delivery partners to resolve issues and maintain high service standards. Beyond my core logistics skills, I am a skilled communicator, adept at managing inquiries via inbound/outbound calls, email, and chat. I am experienced with CRM and support tools like Zendesk and Go High Level, and possess meticulous attention to detail, ensuring proactive problem resolution and accurate data entry. I am readily adaptable and committed to driving efficiency in fast-paced operational environments.
Key Skills:
Logistics: Shipment Coordination & Tracking, Load Matching, Freight Operations Support, Document Preparation (BOL, POD, Rate Con), TMS Familiarity, Courier Account Management.
Support & Tech: Proactive Customer Service, Multi-channel Communication (Phone, Email, Chat), CRM (Zendesk, Go High Level), Data Entry, Spreadsheet Management.
Ready to leverage my skills to optimize your logistics processes. Let's connect!
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