"I don't just "handle" customers; I help them feel heard. I combine efficiency with empathy to ensure every interaction leaves a positive impression of your brand."
Hi! I'm Jes,
I specialize in helping businesses turn customer support from a cost center into a loyalty driver. With over six years of experience across healthcare and e-commerce, I helped my clients navigate high-growth periods by managing everything from technical troubleshooting to high-level administrative tasks.
Where I Add Value:
I helped scale e-commerce brands by mastering the back-end of Shopify, ShipStation, and WooCommerce to ensure orders moved as fast as the customers expected.
I helped reduce churn in the streaming and healthcare sectors by solving technical issues on the first touchpoint, whether via voice, chat, or email.
I helped stabilize new teams by acting as a mentor during the nesting phase, guiding new hires through their first escalations and ensuring they met quality benchmarks.
I helped leadership maintain oversight by stepping into supervisory roles, managing Zendesk and Salesforce workflows, and keeping team performance on track.
What You Can Expect Fro-----------:
-Proactive, detail-oriented support with a strong focus on efficiency and accuracy
-Clear, professional communication across voice, chat, and email
-Reliable and responsive, especially in fast-paced support environments
-Calm, empathetic, and solution-focused when handling customer concerns and escalations
-A strong sense of ownership, with genuine care for both customer experience and team success
If you’re looking for an Executive Assistant, Customer Support or Admin who is reliable, proactive, and truly invested in your business, I’d love the opportunity to support you.
Verified
