Customer Support Specialist | Voice & Non-Voice | Email, Chat & Phone Support

Available for Full-Time | Voice & Non-Voice | Can Start Immediately

Customer Support Specialist with 8+ years of experience providing phone, email, and chat support to global customers. Highly experienced in using Zendesk to manage high-volume ticket queues, refunds, payment disputes, chargebacks, order and account concerns, subscription issues, retention cases, and Level 1–2 escalations.

Skilled in resolving complex customer concerns, de-escalating complaints, and providing end-to-end case resolution. Proficient in Zendesk, Intercom, Microsoft Dynamics 365, Slack, Google Workspace, Microsoft Teams, Avaya, and Klaus. Also familiar with Shopify, Gorgias, Amazon Seller Central, and RichPanel through training and self-study.

Reliable, detail-oriented, and able to work independently across US, Australian, and UK time zones.