Shopify VA | E-Commerce Customer Support Specialist | Product Lister | Supply Chain & Logistics Assistant | Shopify Store Builder

Shopify VA | E-Commerce Customer Support Specialist | Product Lister | Shopify Store Builder | Supply Chain & Logistics Assistant

SOFT SKILLS

- Time Management & Prioritization
- Resourcefulness & Problem-Solving
- Competitive & Results-Driven
- Reliability & Accountability
- Detail-Oriented & Quality Assurance
- Strong Verbal & Written Communication

HARD SKILLS

CUSTOMER SUPPORT SPECIALIST

- Gorgias Helpdesk Management
- Google Sheets Data Tracking & Reporting
- Miro Process & Workflow Mapping
- Refund & Return Policy Processing
- Replacement & Exchange Resolution
- Store Credit Issuance & Management
- Order Cancellation Handling
- Product Quality Issue Resolution
- Incorrect / Wrong Product Received Claims
- Size & Material Concerns Support
- Stuck & Delayed Package Tracking & Carrier Escalations

PRODUCT LISTING & OPTIMIZATION

- Product Page Optimization & Conversion Rate Optimization (CRO)
- SEO-Friendly Product Descriptions
- Image Editing & High-Converting Media Formatting
- Variant Setup (SKUs, Colors, Sizes, Pricing)
- Competitive Pricing & Margin Configuration
- Metafields & Custom Field Mapping
- Bulk Editing & CSV File Management
- Clean URL Handle & SEO Slug Optimization
- AI Prompt Engineering (ChatGPT & Gemini)
- Poky / Kopy App Product Copying & Importing
- BF Size Chart / Kiwi Size Chart Configuration
- Smart Tags, Filters, & Automated Collections

WEBSITE BUILDER (SHOPIFY)

- Navigation Menu & Footer Structure
- Automated & Manual Collection Setup
- Theme Customization & Section Layout
- E-Commerce App Integration & Optimization
- Shipping Rates & Zone Configurations
- Order Tracking & Post-Purchase Experience Setup
- Custom HTML Modifications
- Custom CSS Styling & Tweaks
- 404 Error Diagnostics & 301 URL Redirects
Portfolio: -----------

KLAVIYO EMAIL MARKETING

- High-Converting Sign-Up Forms & Pop-Ups
- Automated Welcome Email Series
- Abandoned Cart & Checkout Recovery Flows
- Post-Purchase Thank You Email Sequences
- Product Review & Feedback Requests
- Dynamic Discount Coupon Integration

SOCIAL MEDIA MANAGEMENT

- Brand Kit Creation & Visual Alignment
- Scheduled Social Media Posts
- Strategic Content Calendar Planning
- Graphic Design for Social Feeds & Stories
- Audience Engagement Strategy
- Targeted Hashtag Research & Optimization
- Data Entry & Performance Metrics
- Google Drive Digital Asset Organization
- Short-Form Video Editing (CapCut)

OTHER SKILLS

- Executive Calendar Management & Scheduling
- Data Entry & Database Maintenance
- Executive Virtual Assistant (EVA) Support
- GoHighLevel (GHL) CRM & Sales Funnel Setup

TOOLS I USE:
- GoHighLevel (GHL)
- Shopify & Shopify Admin
- Gorgias Customer Support Ticket System
- ChatGPT / Gemini AI
- Google Workspace (Docs, Sheets, Drive, Slides)
- DeepL Translator
- Canva Design Tool
- BF Size Chart / Kiwi Size Chart
- Klaviyo Email Marketing Automation
- CapCut Video Editor
- Trello Project Management
- Slack Team Communication
- Notepad / MS Word / MS Excel

Every -----------nt you save is a -----------nt to invest in growing and scaling your e-commerce business. I will streamline your daily operations, optimize your store, and free up your valuable time. Let's team up today!