Experienced logistics professional with 2 years in Import Customer Service and 4 years in Export Customer Service, handling UAE and USA accounts. Skilled in managing shipments from pickup to delivery, providing timely updates, and supporting sales through quotation preparation. Familiar with Incoterms, and proficient in GoFreight, eFreight Suite, IES, MS Office, and Google Workspace. Strong communication skills, adaptable, and eager to learn in any industry.