I’m an E-commerce Customer Support Specialist with nearly two years of experience supporting a subscription-based skincare brand using Gorgias and Shopify.
I’ve handled high-volume email and live chat support covering:
• Orders and product inquiries
• Subscriptions, renewals, and cancellations
• Billing and recurring payment concerns
• Refunds and customer complaints
• Shopify and PayPal chargebacks
I also have hands-on experience managing chargebacks from investigation through submission — reviewing order and payment histories, customer communication, tracking and proof of delivery, preparing supporting evidence, monitoring deadlines, and maintaining a chargeback tracking sheet.
Tools: Gorgias, Shopify, PayPal, LiveChat, Slack, Google Workspace, and Microsoft Office.
Before working in e-commerce, I spent more than 10 years in education. That experience strengthened the communication, patience, organization, documentation, and problem-solving skills I now bring to customer support.
I can help ecommerce brands provide reliable customer support while confidently handling more complex subscription, billing, and dispute-related cases.
