Experienced Customer Service Representative with a solid background in healthcare account management, skilled at delivering empathetic and efficient support to clients in high-volume environments. Alongside my BPO career, I have lifelong hands-on sales experience through our family’s mini grocery and food business, where I continue to assist during my free time, building customer loyalty and ensuring smooth operations. Formerly a Senior High School teacher, I fostered student engagement and critical thinking through structured guidance and effective communication. Passionate about providing quality service while balancing professionalism with approachability, I bring adaptability, resilience, and a results-driven mindset to every role.
