Data Analyst | Business Intelligence | Reporting & Analytics | Power BI Developer | Sales Analytics
I am an analytical and detail-oriented Data Analyst with expertise in data cleaning, wrangling, data modeling, exploratory data analysis, and data visualization. I specialize in transforming complex datasets into actionable insights, which drives smarter decision-making through effective data modeling, automation, and ETL processes. In my current role as a Quality Analyst at Sutherland Global Services, I analyze data to spot trends, highlight risks, and find opportunities to improve operations. My focus on data-driven recommendations has helped improve efficiency and supported better decision-making, directly impacting day-to-day operations.
I have also worked as a Subject Matter Expert, where I conducted business reviews and performance reporting to influence decision-making. My previous experience in customer service has sharpened my problem-solving, multitasking, and communication skills, enabling me to handle inquiries, troubleshoot issues, and resolve complex problems with empathy and accuracy. I am highly skilled in using various tools like MS Excel, Power Query, MySQL, Databricks, and Salesforce Tableau to create meaningful reports, automate workflows, and ensure that data is translated into clear, actionable insights for all stakeholders.
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