Welcome to My OLJ Profile!
Delivering Excellence in Dental Billing, Customer Support & Revenue Solutions
I’m a dedicated and results-oriented professional with over 4 years of combined experience in healthcare administration, insurance operations, customer service, and sales. I bring a strong work ethic, attention to detail, and a genuine commitment to helping businesses improve efficiency, maximize revenue, and provide exceptional customer experiences.
My career has allowed me to develop expertise across different industries—from processing dental insurance claims and verifying benefits to managing business accounts and supporting customers through every stage of their journey.
Dental Billing Specialist | Insurance & Revenue Cycle Expert
I am currently working with SolaKids Dental as a Dental Billing Specialist, where I handle various aspects of the dental revenue cycle. I specialize in insurance verification, claim submission and follow-up, payment posting, treatment estimate reviews, and navigating complex Denti-Cal and PPO insurance guidelines to help practices optimize collections and minimize claim denials.
MetLife Claims & Eligibility Specialist | 2 Years of Experience
For two years, I worked as a Claims and Eligibility Specialist for MetLife, where I gained extensive knowledge of dental insurance benefits, eligibility verification, claim processing, policy interpretation, and coordination with providers and members. This experience strengthened my analytical skills and taught me the importance of accuracy, compliance, and timely resolution.
T-Mobile for Business | Sales & Customer Support Professional
I also spent two years with T-Mobile for Business, providing sales and customer support to business clients. I assisted customers with account management, identified opportunities to increase value, resolved concerns efficiently, and built lasting relationships through effective communication and problem-solving.
What I Do Best..........
Dental Billing & Insurance Support
Dental Claims Submission and Follow-Up
Preparation of Patient Routing Sheets for Scheduled Appointments
Patient Benefits and Eligibility Review
Insurance Claim Status and Benefits Coordination
Orthodontic Billing Support
Resolving Billing Discrepancies and Insurance Issues
Claims & Eligibility Expertise
With 2 years of experience as a MetLife Claims and Eligibility Specialist, I handled dental claims processing, verified patient benefits, interpreted policy coverage, and supported dental offices with claim-related inquiries.
Customer Service & Sales
My 2 years with T-Mobile for Business strengthened my communication, problem-solving, customer support, and relationship-building skills, enabling me to deliver exceptional service and positive client experiences.
Attention to Detail & Problem Solving
Whether reviewing insurance benefits, resolving claim discrepancies, or assisting customers, I approach every task with accuracy, efficiency, and a proactive mindset.
Why Work With Me?
I combine healthcare administration expertise, insurance knowledge, customer service excellence, and sales experience to deliver results that matter. I am highly adaptable, quick to learn, and committed to helping businesses streamline operations, improve customer satisfaction, and maximize revenue opportunities.
If you're looking for a reliable professional who understands both the operational and customer-facing sides of your business, I'd be happy to be part of your team. Let's connect and achieve great results together.
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