Detail-oriented and proactive Software Specialist Support with 2 years of experience providing technical assistance, troubleshooting, and system maintenance for enterprise software solutions. Skilled in diagnosing and resolving software and hardware issues, managing user accounts, and delivering excellent customer support in fast-paced environments. Experienced in working with Active Directory, ticketing systems, and common IT support tools to ensure minimal downtime and high user satisfaction.
Strong communicator with the ability to explain complex technical concepts in a clear and user-friendly manner. Adept at collaborating with cross-functional teams, documenting technical processes, and contributing to continuous system improvements. Seeking to leverage my technical expertise and problem-solving skills to support IT operations and enhance business productivity.Handled a position of Compliance Officer, ensuring that the Company is fully functional in terms of Legal required by the Government. Also with this, I am also tasked relating to Customer concerns such as Filing and Monitoring of important document. I can also provide Hardware and Software Configuration
