Experienced Virtual Administrative / E-commerce Assistant / Executive Assistant / Customer Support

Hi, I'm Theresa!

I have 5 years of experience supporting e-commerce businesses in customer service, CRM Management, operations, administration, product listing, supplier communication, and order fulfillment.

I help businesses manage their day-to-day operations by handling customer inquiries through email and chat, processing orders, coordinating with suppliers, tracking shipments, resolving order issues, managing returns and refunds, and providing administrative support.

My experience covers the entire order fulfillment process from order placement to delivery. I am comfortable working independently, following established processes, and communicating with customers, suppliers, and tea-----------mbers to keep operations running smoothly.

Services I offer:
• Email and Chat Customer Support
• Order Processing and Fulfillment
• Supplier and Vendor Communication
• CRM Management
• Returns and Refund Management
• Administrative Support
• Product Listing
• Data Entry and Documentation

I provide reliable support, clear communication, and accurate administrative and operational assistance to help e-commerce businesses run efficiently and focus on growth.

If you're looking for someone to support your operations, customer service, or order fulfillment processes, feel free to reach out. I'd be happy to discuss how I can help your business.