With over 15 years of experience in BPO industry, I bring a strong and versatile background acroos various roles, including data encoding, administratibe support,sales, and customer service. My career path has equipped me with a solid foundation in operations, leadership and client engagement.
I have served as a Team Leader and Subject Matter Expert (SME), driving performance, mentoring teams, and ensuring quality service delivery. My background includes working in Senior Sales and Business Development Representative roles, where I consistently exceeded targets ans built strong client relationships. I also have hands-on experience in technical suppoet and cuatomer service, ensuring end-to-end client satiafaction in fast-paced environment.
Highly adapyable and results-priented, I take pride in delivering high-quality work, streamlining processes,and supporting both internal teams and extwrnal clients to achieve operational excellence.
- Received multiple recognition and awards for being Top Agent/Best Customer Service Experience
- I’ve been award for the most number of Sales for a month and a year for the whole site
- Proficient in MS Word and MS Excel, CRM
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