Listed below are some of the tasks that I do as an STR VA:
RESERVATIONS
- Answer calls, messages, and emails from guests and operations teams daily.
- Provide prompt customer support with a professional, friendly, and patient attitude.
- Proactively memorize listings' details and company services.
- Train new hires on company-specific policies, procedures, and guidelines.
- Diagnose and resolve issues guiding customers through step-by-step solutions.
- Politely address any customers’ complaints, escalating to management when necessary.
OPERATIONS
- Prepare and forecast schedules for cleaning, maintenance, and inspection of properties.
- Create tasks and assign people to resolve concerns/issues reported by customers.
- Manage and create the cleaner’s schedule for the week.
- Monitor and verify the tasks on breezeway and make sure that tasks were correctly done by cleaners, inspectors, and maintenance staff.
- Update corresponding monitoring sheets and prepare reports as scheduled.
APPS/PMS/Sites that I use/used:
- Airbnb, VRBO
- Hospitable, Ownerrez, Track, Dialpad, Breezeway, Turno, Thumbtack, ADT, Pointcentral, -----------, NoiseAware, Cox
- Amazon, Wayfair, Simply Medical, Walmart+, Instacart (Used for supplies/inventory)
- Pricelabs
**I'd like to note that my knowledge or expertise for the apps/sites mentioned above differs.
Verified
