I am fluent both verbal and written communication with 3+ customer service experiences varying from voice, chat, email and back office roles.I am trained and experienced in CRM and Microsoft Office tools with a background of technical knowledge and skills from my college course, Information Technology.I am open-minded and flexible to any learning opportunities and I have a heart to listen and to be trained.-Strong communication skills
Creativity and resourcefulness
Interpersonal skills
Back Office Role
Time management skills
Goal-oriented focus
Technical supportTools CRM Tool
SAP
Salesforce
Remote tool
Work History
Support Advisor | Shopify | Chat Support | Taskus July 2023 - January 2024
- In my role as a Support Advisor at Shopify, I specialized in assisting B2B e-commerce merchants, addressing a spectrum of concerns ranging from creating new store domains to resolving product listing issues, providing comprehensive support for their online store and website needs.
Order Support | CSR IV | Back Office | Majorel July 2021 - May 2023
-The Back Office specialist deals with customers who bought Apple products from either ----------- or local stores. The task is to investigate fraud, lost packages, and facilitate replacements or refunds.Assisting customers in filing claims with the shipping company for their orders.
Account Expert | Customer Service Representative | AloricaOctober 2019 - March 2021
-Handle daily inbound and outbound calls, performing tasks such as customer registration, data retrieval, product and service presentations, billing information and dispute resolution, and service cancellation. Provided technical assistance to -----------tablished and ensured customer satisfaction.
-Helping customers paying their bills and payment arrangements.
Customer Service Specialist | Chat Support | SutherlandOctober 2018 - January 2019
-Assist customers with inquiries, provide product/service details, handle orders, returns, and resolve complaints.Responsible for resolving issues with Windows desktop environments.Providing Microsoft Office services from download to activation, with enhanced desktop and customer support. Respond to customer inquiries about billing, products, services, and account maintenance, and transfer calls to appropriate departments.
