Experienced Customer Support Specialist with a strong background in Shopify, responsible for managing customer orders, processing replacements and refunds, and updating order details to ensure accuracy and satisfaction. Proficient in using Kustomer and Gorgias to effectively communicate with customers, resolve inquiries, and address concerns in a timely manner. Skilled in tracking orders and providing precise information through Capacity and Prolog, optimizing order fulfillment processes. Committed to delivering exceptional customer service, enhancing customer satisfaction, and contributing to operational efficiency.
