Customer Support Representative
1 year of experience in travel accounts | 4 years in e-commerce back office. A reliable and results-driven customer support professional with a proven track record in providing exceptional service. With 1 year of experience in travel account management and 4 years in back-office operations for e-commerce, I excel in problem-solving, offering empathetic email support, and ensuring customer satisfaction. Highly skilled in managing back-office tasks with precision and attention to detail.
Extremely Knowledgeable when it comes to
Zendesk
Shopify
Microsoft Excel
Google Sheets
Ofbiz
Zoho
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Career Highlights:
Managed and responded to multiple emails daily.
Resolved 10 support tickets per hour.
Processed bus ticket bookings efficiently.
Handled back-office operations.
Managed returns, replacement in Shopify.
Soft Skills:
Problem solver
Empathetic
Detail oriented
Adaptable
