Results-driven professional with over 9 years of experience in high-volume call handling and healthcare-related coordination. I specialize in medical appointment setting and CRM management, with a proven track record of coordinating schedules for clients and navigating complex insurance systems like Medicare and United Health Care. I am highly proficient in blended support via voice, chat, and email, utilizing tools like Zendesk, Zoiper, and Google Workspace to ensure operational excellence. My goal is to leverage my background in logistics and problem-solving to provide reliable staffing support and high-quality client care.
