Hi! I’m William Cruz, a results-driven Healthcare Recruiter, Customer and Technical Support professional with 13+ years of combined experience in healthcare staffing, technical support, sales, Cold Calling, and administrative operations.
I help businesses save time, support customers, manage data, and scale operations through reliable, detail-oriented virtual support. I work well independently, follow instructions closely, and focus on long-term client success.
What I Can Offer
• Virtual Assistance & Admin Support
• Experienced Customer Service (Email, Chat, Phone), Email Management
• Experienced Healthcare Recruitment & Staffing Support
• Homecare VA, Recruiter and Compliance Manager
• CRM & Expert Data Specialist
• Appointment Setting & Scheduling
• Experienced Cold Calling
• Order Processing & Sales Support
• Reporting & Documentation
• Product Lister and product Research
• E-commerce specialist (Shopify, Depop, and Amazon)
• Shopify VA (Customer Support)
• Calendar Management | Email managament | Schedule Management
• Chat Support |Experienced Email Support
Tools & Systems I Use
- Experienced in CRM & Staffing Systems
-Bullhorn, Stafferlink, Salesforce, Rave, LaborEdge, Kamana, and WorkBright
(Familiar with HubSpot & QuickBooks)
-Customer Support & Communication
-Zendesk, Intercom, CloudTalk, Genesis, Slack, Microsoft Teams, Signal, Viber
-Productivity Tools
-Expert and advanced in Microsoft Office (Windows & Mac)
-Google Workspace (Docs, Sheets, Drive)
-Currently doing training with E-Commerce
-Ring Central, Signal messaging app, UniteMedia for calling,
------------ app
-Zoom, Google Chat, and Google Calendar / Google Sheet /One Drive/
Why You Choose Me
• 14+ years of professional experience
• Strong English communication
• Detail-oriented & deadline-driven
• Can work with minimal supervision
• Long-term, full-time availability
• Trusted with sensitive data and systems
Professional Highlights:
Healthcare Recruiting, Scheduling, and Credentialing:
• Recruited and onboarded 5–10 healthcare professionals monthly (RNs, LPNs, CNAs)
• Verified licenses, credentials, and compliance (100% deployment readiness)
• Conducted outbound calls to re-engage candidates and fill open shifts
• Maintained accurate CRM and credential records
• Doing cold calling at Healthcare Facilities / Healthcare Providers across the states
• Managed client accounts and workforce scheduling
• Improved placement accuracy and documentation tracking
• Promoted to Scheduler due to strong performance
• Handling end-to-end the Recruitment process in a Homecare Setting
Customer Support & Client Service:
• Handled inbound customer calls related to billing inquiries and service adjustments
• Delivered clear explanations and cost-saving solutions
• Resolved customer concerns promptly, improving retention and satisfaction
• Updated customer records and followed company processes
• Provided phone and email support for enterprise billing accounts
• Explained subscription charges and resolved billing disputes
• Documented cases thoroughly in CRM systems
• Achieved high customer satisfaction scores
Data Entry Skills and Chat support skills:
• Fast and accurate typing
• Strong attention to detail
• Expert in computer and internet skills
• Spreadsheet data entry and organization
• File management and record keeping
• Ability to follow instructions and templates
• Time management and meeting deadlines
• Clear and professional written communication
• Friendly and patient customer handling
• Following scripts and support guidelines
• Detail-oriented, problem-solving, and issue resolution
• Multitasking while chatting and updating records
• Handling repetitive tasks with consistency and efficiency
• Maintaining confidentiality of customer information
Appointment Setting | Cold Calling & Sales:
• Generated qualified leads using Lead Swift and maintained CRM data accuracy.
• Conducted cold calls and scheduled appointments for sales pipelines.
• Supported digital outreach campaigns, increasing response and engagement rates.
• Closed 5–10 inbound and outbound sales daily through objection handling and upselling.
• Addressed customer concerns related to pricing, delivery, and availability.
• Updated customer records to support follow-ups and repeat sales.
• Handled customer inquiries, appointment scheduling, and administrative support.
• Assisted with legal documentation, case files, and client communications.
• Provided clear guidance on procedures, improving client satisfaction.
IT Help Desk & Technical Support:
• Provided phone-based technical and billing support to global customers
• Assisted customers with system access, account issues, and troubleshooting
• Documented interactions accurately while meeting SLA and quality standards
• Collaborated with escalation teams to resolve complex concerns
• Maintained high customer satisfaction through patience, clarity, and professionalism
• Delivered L1 & L2 phone support for Microsoft Office (Windows & Mac)
• Assisted NOAM & EMEA customers with technical issues
• Maintained resolution accuracy and exceeded performance metrics
• Provided calm, clear guidance to non-technical users
• Upselling their office software
Let’s Work Together!!!
If you’re looking for a reliable VA who treats your business like their own, I’m ready to help.
Location: Philippines (Remote)
Resume: Available upon request
Verified
