Results-driven professional with 11 years of experience in education, complemented by 2 years in business consulting and services as a mainstream analyst, and 1 year in the BPO industry as a customer service representative. Skilled in communication and instruction, analysis, reporting, organization and process efficiency, and adaptability across roles and industries with a proven ability to analyze information, solve complex problems, and deliver high-quality results in fast-paced environments.
Throughout my career, I have contributed to education, research and reporting, and customer service functions, successfully supporting organizational goals through strong analytical, communication, and operational capabilities. My professional experience includes roles such as Educator, Mainstream Analyst, and Customer Service Representative, where I developed expertise in instruction and learning delivery, media and report analysis, and client support and service operations.
Notable achievements include improving instructional delivery and student engagement in education, producing accurate and timely analytical reports in a business consulting environment, and delivering consistent customer support in a BPO setting, resulting in improvements in efficiency, communication flow, and service quality. Known for being detail-oriented, adaptable, and dependable, I consistently strive to deliver impactful solutions and contribute to team and organizational success.
