I am a dedicated Dental and Medical Insurance Specialist with extensive experience in verifying insurance eligibility and benefits, processing and managing claims, and assisting both patients and healthcare providers with insurance-related concerns. I have over 4 years of experience working in a BPO healthcare account, where I supported healthcare providers by obtaining accurate patient benefits, coverage details, prior authorizations, and claims information from insurance companies. Through this role, I developed strong communication, problem-solving, and multitasking skills while ensuring timely and accurate insurance verification and claims follow-up.
In addition, I worked for 3 years with a US-based dental clinic, where I continued handling insurance verification and claims follow-up. I was also trained to prepare pre-treatment estimates for patients, helping them understand their expected out-of-pocket expenses before their appointments. My experience has allowed me to become knowledgeable in navigating different insurance policies, explaining benefits clearly to patients, and providing excellent customer service while maintaining attention to detail and accuracy.
