I bring over 12 years of experience handling Email, Chat, and Phone Support, working with brands such as eBay, Verizon, Fingerhut, and Harrie (a telecommunications company in Korea). Whether it's solving issues quickly, helping frustrated customers feel heard, or keeping things organized behind the scenes, I love what I do, and it shows in my work.
A few things I bring to the table:
- Real-world experience – 12 years supporting customers in fast-paced environments
- Problem-solver by nature – I don’t just answer questions, I fix the root issue
- Detail-oriented – I make sure nothing falls through the cracks
- Tech-comfy – I learn new systems quickly and use tools efficiently
- Strong communicator – Friendly, clear, and professional every step of the way
- Always improving – I pay attention to data and use it to get better results
Tools I'm comfortable with:
- Freshdesk
- WooCommerce, PayPal, Stripe
- Notion
- Google Workspace
- Slack, -----------, Telegram, WhatsApp & Line
If you’re looking for someone dependable, easy to work with, and who genuinely cares about helping your customers, let’s chat. Thanks for stopping by!
