Dynamic and results-oriented professional with a decade of experience spanning Healthcare Operations, Technical Sales, and Virtual Assistance. Proven track record in managing the end-to-end Revenue Cycle, including claims adjudication, Coordination of Benefits (COB), and HIPAA-compliant provider services for major US health plans.
A strategic leader and former OIC Lead with expertise in coaching teams on insurance lifecycles and process optimization. Highly proficient in navigating complex EHR systems (MACESS, MedHOK) and leveraging AI automation and digital tools (Canva, CRM) to enhance organizational efficiency. Recognized for an empathy-based communication style and a 'Top Seller' mindset, consistently delivering high-quality administrative support and technical solutions in fast-paced, remote environments.
